This page explains what personal information we collect when you visit our websites and order from them, why, how long we keep it, who it is shared with and how to exercise your rights.
Who we are
The websites phonedroid.fr, phonedroid.net and phonedroid.pro are published by PHONEDROID, a French limited liability company (SARL) with a share capital of €220,000, registered with the Tourcoing Trade and Companies Register under number 840 935 449 (SIRET 840 935 449 00024, EU VAT number FR95 840935449), whose registered office is at 5/3 avenue Henri Poincaré, 59910 Bondues, France. PHONEDROID is the data controller for your personal data.
For any question about your data: support@phonedroid.fr.
What we collect, and why
| Purpose | Data | Legal basis |
|---|---|---|
| Preparing, shipping and invoicing your order | Name, delivery and billing addresses, phone number, email address, order contents | Performance of your order and our accounting obligations |
| Taking payment | Transaction details, handled by our payment provider. We never see your card number. | Performance of your order |
| Managing your customer account | Login details, saved addresses, order history | Performance of the contract |
| After-sales service and warranty | Your contact details, your orders, our exchanges | Performance of the contract and the legal warranty |
| Checking the VAT number of a business customer (phonedroid.pro) | Company name and VAT number, checked with the European Commission's VIES service | Our tax obligations |
| Sending you our newsletter | Your email address | Your consent, which you can withdraw at any time through the link in every email |
| Asking for your review after a purchase | Email address, product purchased, the review you publish | Our legitimate interest in hearing from our customers |
| Knowing where our customers come from (search engine, price comparison site, direct link…) | The source of your visit and the first page viewed, stored in the pd_origine cookie and attached
to your basket if you order. No IP address, no advertising identifier. |
Our legitimate interest in knowing which channels bring us customers |
| Improving the site search | The words typed into the search box, recorded without your identity | Our legitimate interest |
| Measuring visits to the site (Google Analytics) | Pages viewed, type of device, source of the visit | Only with your consent, given or refused on the banner shown on your first visit |
| Answering your questions through the online assistant « Assistant PhoneDroid » | The content of the conversation. Do not enter bank details or sensitive information. | Our legitimate interest in answering you quickly |
| Protecting the site and its forms against bots and fraud | Technical connection data (IP address, browser) | Our legitimate interest in keeping the site secure |
We neither sell nor rent your data. No decision concerning you is made by automated means.
How long we keep it
- Orders and invoices: 10 years, as required by French commercial law.
- Customer account: until you ask us to delete it.
- Exchanges with customer service: for as long as it takes to handle your request and for the warranty period.
- Newsletter: until you unsubscribe.
- Cookies: see the table below; none lasts longer than 13 months.
Cookies
| Cookie | What it does | Duration | Your consent |
|---|---|---|---|
| PrestaShop-… | Your basket, your login, your language | 20 days | Necessary for the site |
| pd_cookies | Remembering your choice on the banner | 6 months | Necessary for the site |
| __cf_bm (Cloudflare) | Telling visitors from bots | 30 minutes | Necessary for the site |
| Google reCAPTCHA | Protecting forms | up to 6 months | Necessary for the site |
| pd_origine | Knowing where you arrived from | 30 days | Legitimate interest (see above) |
| _ga, _ga_… (Google Analytics) | Measuring visits | 13 months | Only if you accept |
Google Analytics is not loaded until you have accepted. You can change your mind at any time with the « Cookie settings » link at the bottom of every page. Your choice is kept for 6 months, after which we ask you again.
Who receives it
Only the service providers we need, each for its own part:
- Hosting: o2switch (France)
- Site delivery and protection: Cloudflare
- Payment: PayPlug and Lyra (Systempay), in France
- Delivery: DHL and La Poste, depending on the carrier of your order
- Emails and newsletter: Brevo (France)
- Customer reviews: Société des Avis Garantis (France)
- Audience measurement and form protection: Google (Analytics, only with your consent; reCAPTCHA)
- Online assistant: OpenAI
- Accounting: our chartered accountant
If you order on a marketplace (Cdiscount, Fnac, Darty, Carrefour, E.Leclerc, Rue du Commerce, Orange, eBay…), the marketplace sends us the information needed for delivery; its own privacy policy also applies.
Transfers outside the European Union
Cloudflare, Google and OpenAI are American companies: some data may be processed in the United States. These transfers rely on the EU–US Data Privacy Framework or on the European Commission's standard contractual clauses.
Your rights
You may at any time access your data, have it corrected, ask for it to be erased (except what the law requires us to keep, such as invoices), restrict its use, object to processing based on our legitimate interest, receive your data in a reusable format, withdraw your consent, and give instructions on what should happen to your data after your death.
From your customer account, you can view and download your data. For anything else, write to us at support@phonedroid.fr: we reply within one month. We may ask you to prove your identity if there is any doubt.
If you believe your rights are not being respected, you can lodge a complaint with the CNIL, the French data protection authority: 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.
Security
The site is hosted in France and every page is encrypted (HTTPS). Access to your data is limited to the people who need it to handle your order. Our daily backups are kept in France. If a data breach puts you at risk, we notify the CNIL and, where necessary, we inform you directly.
Updates
We may change this policy; the version in force is always the one on this page. Last updated: October 2026.